The Pawtanical Promise 

We stand behind our products which is why we have a 100% customer satisfaction guarantee. If for any reason you are not happy with your purchase, please contact us at info@pawtanical.com and we will make it right with another product, store credit, or a full refund. 

In order to be eligible for a refund we may require you to send the product back to us prior to the refund or credit being issued.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

 

Refunds
Once refund requests have been reviewed and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.